- Model: AIRGOAL-FPC-FFC-Cable-A
- 200 Units in Stock
Thank you for shopping at newairgoal.com. We place great importance on offering our customers high-quality products. To ensure this, all products undergo a quality inspection at the factory as well as a further rigorous check at our warehouse before being shipped to you.
1. Order Processing Time
● This is the time interval between a customer placing an order and the order being handed over to the shipping carrier.
● Processing time: Typically 1 business day (Monday to Friday).
● Orders received after 6:00 PM (UTC+8) will be processed on the next business day.
● Typically, orders are shipped within 1 business day of order confirmation or receipt of payment. Orders received on weekends or public holidays will be processed on the next business day.
● Our warehouse is open only from Monday to Friday during normal business hours, excluding public holidays. In such cases, we take measures to ensure that shipping delays are kept to a minimum.
2. Shipping Costs & Delivery Time
● We ship to United States. All products are shipped free of charge ($0.00) via standard shipping.
● Shipping is carried out via Österreichische Post, DHL eCommerce, Yunexpress, EMS, 17exp, or UPS Standard Express. Shipments originate from China; The appropriate courier service is selected based on the delivery address.
● Delivery time: 5–10 business days.
Total shipping time = Processing time + Shipping time
The actual delivery time depends on the destination and the specific logistics provider.
Delivery times are estimates and not guaranteed delivery dates.
3. Order Tracking
● You will receive an email notification as soon as your order has been shipped. This email will also provide your tracking number (please note that it may take up to 24 hours for the number to become active). During special promotional periods or holidays, this process may take longer.
● It may take 48 to 72 hours for tracking information to be updated.
● If you are unable to track your package, please contact us. We will investigate and resolve the issue within 48 hours.
4. Exceeded Delivery Time
● If your order is delayed, please contact us via email at info@newairgoal.com. We will promptly clarify the situation with the shipping carrier. Thank you for your understanding and support.
5. Changing the Delivery Address
● Please ensure that your delivery address is correct. If you need to change your address, please send us an email within 24 hours of completing your payment. We cannot be held liable for any delivery issues resulting from incorrect or incomplete address details.
6. Order Cancellations
● We can cancel your order for you provided that you contact us in a timely manner after your purchase. If your payment has been processed and the package has not yet been shipped, you may cancel your order prior to the delivery of your item. And we will issue a full refund.
● Once an order has been shipped, cancellation is no longer possible; in this case, our Return Policy applies.
7. Lost or Damaged Shipments
● Non-receipt: If your package has not arrived after the estimated delivery time has elapsed, we will check its status with the shipping carrier. In the event of loss, we will provide a free replacement or a full refund.
● Damage: Should an item arrive in a damaged condition, please contact us within 48 hours and provide photos of both the packaging and the item itself.
8. Regarding Taxes
● Any applicable customs duties are covered by newairgoal.com.
● The price you see at checkout is the final price; no additional fees will be charged.
9. Contact Us
● If you have any questions, please send us an email at info@newairgoal.com. Our team will be happy to assist you.
Guangzhou Newtech Network Technology Co., Ltd.
E-mail: info@newairgoal.com
Phone: +86 18601392983
Room 609, No.69, Pioneer
Middle Road, Yuexiu District
Guangzhou, Guangdong,
510095 CN
1. Return Policy
At newairgoal.com, we want to ensure that you are satisfied with your purchase. As a professional supplier of laptop power Data & Charging Cables, we offer a transparent and fair return policy.
Returned items must meet the following criteria:
● Items must be returned within 30 days of receipt.
● All items must be in their original condition—i.e., new and unused—with all tags attached and returned in their original packaging. Furthermore, proof of purchase must be provided.
● are required to select a shipping method that includes tracking.
Unauthorized returns will not be accepted.
2. Damaged or Defective Products Upon Delivery:
Please inspect your order carefully immediately upon receipt. Should the product be damaged or defective, or if you have received an incorrect item, please contact us via email within 48 hours of receipt. Please include your order number, a brief description of the issue, and the following information:
●clear photos or videos of the damaged product
●photos of the packaging
●photos of the shipping label
●as well as images of any visible damage or defects
Upon review, depending on the situation, we will offer:
●a free replacement
●a full refund
●or another appropriate solution
Products damaged during transit must not be used or opened further if doing so would hinder the assessment of the damage.
3. Non-Refundable Items:
Refunds are not available in the following cases:
● Products damaged by the customer.
● Products damaged due to improper use.
● Personalized or custom-made items.
● Items lacking sufficient proof of purchase.
4. Return Process:
● Request a Return: Please send us an email at info@newairgoal.com including photos and/or videos of the item, along with your order number. Our customer service team will review your return request within 3 business days.
● Return the Item: If your return is accepted, we will send you the return address as well as instructions on how and where to send your package. (Note: Items returned without prior authorization will not be accepted).
● Inspection & Refund: Once we receive your return/exchange, we will inspect the item within 3 business days and then provide a replacement for an exchange or issue a refund.
5. Return Shipping Costs:
● If the return is due to an error on our part (e.g., incorrect or defective item), we will cover all return shipping costs and refund the full purchase price.
● If the return is for personal reasons (e.g., you simply do not like the item, or you ordered the wrong item), the buyer is responsible for the return shipping costs.
● Should a product returned by the customer be lost or damaged during transit, a refund can only be issued after the matter has been resolved with the shipping carrier.
● Restocking Fee: We do not charge restocking fees.
6. Refunds:
● Once your return has been inspected, we will notify you regarding the approval or rejection of your refund. If approved, the credit will be automatically applied to your original payment method within 2–3 business days.
● If you have not received your refund within 2–3 business days, please check your bank account again. Next, contact your bank or credit card company; it may take some time for a refund to be officially posted. If you have done all of this and still have not received your refund, please contact us at info@newairgoal.com.
7. Order Cancellation:
● We can cancel your order for you if you contact us promptly after your purchase. If your payment has been processed and the package has not yet been shipped, you may cancel your order prior to the delivery of your item. We will then issue a full refund.
● Orders that have already been shipped cannot be cancelled; they may only be returned in accordance with our Return Policy.
8. Contact Us:
Guangzhou Newtech Network Technology Co., Ltd.
E-mail: info@newairgoal.com
Phone: +86 18601392983
Room 609, No.69, Pioneer
Middle Road, Yuexiu District
Guangzhou, Guangdong,
510095 CN
